Support

Support to us means being able to get an answer when you need it. After you’re “up and running”, we stay by your side offering on-going support and product maintenance.

• A TRA support representative is assigned to each school unit promoting friendly, knowledgeable service.
• Our helpdesk is staffed with a large number of former school employees, resulting in school people helping school people.
• Each school user has unlimited toll-free telephone and online Internet access with the helpdesk.
• The support staff upholds its exemplary record of quickly and accurately assisting our customers.
• Product maintenance is driven by customer requested enhancements.
• Customer user committees select and rank product enhancement lists.
• Update releases are distributed annually at no additional charge.

Ask any of our customers, TRA’s support is simply outstanding!